| City of Bellefontaine |
CITY OF BELLEFONTAINE
|
HOURS OF OPERATION
Monday-Friday 7:30 AM - 4:30 PM LOCATION 1st Floor Municipal Building OFFICE STAFF Vicki L. Stratton, Superintendent Suggestions/Comments/Contact Us: vstratton@ci.bellefontaine.oh.us Juanita Deb Lisa |
-NOTABLE NEWS -
The City of Bellefontaine began implementation of our new Automated Water Meter Reading System in May 2011. These new meters will include technology to read your water consumption more efficiently and improve the amount of data the City will receive. The benefit to our customers will be that we will be able to identify water leaks more affectively, so that, we can inform you as soon as any problems are identified. The benefits to the City will be that we will then be able to read your meter via tower based Radio Frequency technology to gather readings without the need of readers in the field and incremental daily readings for better service for final billings.
The City of Bellefontaine has contracted with Neptune Equipment Company who is scheduling appointments with those customers who have water meters located inside the home or business. The time to install will take less than an hour and there is no fee to the customer for this installation. If you have not scheduled an appointment to have your inside water meter exchanged, please contact Neptune Equipment Company at 1-800-624-6975 to set this appointment by no later than January 13, 2012.
We look forward to this great new capability to provide better customer service to the citizens of Bellefontaine!
To those customers who have already had their water meter changed, you may notice your first billing after the meter change may be different from your normal billing amount. Your billings have always been based on a meter reading collected on generally the same date/day of each month. With the new meter reading system capabilities, all of the new meters will have the same reading date. This may decrease or increase the number of days in that billing cycle. Once the first billing reflecting the meter change has been processed, all bills after should again be for an average 30 day period.
Also, once your new meter has been installed, there is no need to submit meter readings. Until all the information has been updated to our Meter Reader's computer equipment, they may inadvertently stop to obtain a reading. Please just notify them that you have the new meter installed.
The City of Bellefontaine has contracted with Neptune Equipment Company who is scheduling appointments with those customers who have water meters located inside the home or business. The time to install will take less than an hour and there is no fee to the customer for this installation. If you have not scheduled an appointment to have your inside water meter exchanged, please contact Neptune Equipment Company at 1-800-624-6975 to set this appointment by no later than January 13, 2012.
We look forward to this great new capability to provide better customer service to the citizens of Bellefontaine!
To those customers who have already had their water meter changed, you may notice your first billing after the meter change may be different from your normal billing amount. Your billings have always been based on a meter reading collected on generally the same date/day of each month. With the new meter reading system capabilities, all of the new meters will have the same reading date. This may decrease or increase the number of days in that billing cycle. Once the first billing reflecting the meter change has been processed, all bills after should again be for an average 30 day period.
Also, once your new meter has been installed, there is no need to submit meter readings. Until all the information has been updated to our Meter Reader's computer equipment, they may inadvertently stop to obtain a reading. Please just notify them that you have the new meter installed.
