UTILITY CONNECT ACCOUNT INFORMATION AND PAYMENT ACCESS WILL BE UNAVAILABLE FROM 3:00 PM ON 2/26/18 UNTIL 2/27/18 MID-AFTERNOON DUE TO SYSTEM UPDATES - THANK YOU!
WELCOME TO UTILITY CONNECT - EXISTING CUSTOMERS ARE NOW ABLE TO ACCESS CURRENT ACCOUNT INFORMATION AND MAKE PAYMENTS WITH YOUR DEBIT AND CREDIT CARDS ONLINE!!!
Please - have a copy of your most current statement available, you will need information from this invoice to establish your online account. You will need to enter your account number and your name (case sensitive) exactly as it appears on the statement.
City of Bellefontaine
Department of Public Utilities
The City of Bellefontaine Department of Public Utilities provides water, sewer, refuse and recycling services to approximately 5000 residential properties and 500 commercial and industrial properties. This department is responsible for the establishment of new service, billing, meter reading, collection and customer service.
Our mission is to provide safe, quality water along with the best possible utility service to ALL of our residents.
If you have any questions regarding the information provided here, please visit our office located at 135 N. Detroit St., Bellefontaine, OH 43311 between the hours of 7:30 AM until 4:30 PM, Monday through Friday or contact us at (937) 592-3561 or at firstname.lastname@example.org.
Request for Utility Service requires an Application for Service to be completed with the City of Bellefontaine, Department of Public Utilities Office. A drivers license or photo ID will be required. There is a $150.00 deposit for residential renters, a larger deposit will be required of commercial renters that will be set based on projected water usage. The deposit requirement for residential renters will be waived if there is a co-signer who is a home owner with current City of Bellefontaine Utility service. Service can usually be granted the same day as long as application is made by 12:00 PM. The City of Bellefontaine offers a "Pay as You Throw" Refuse Program. This incentive program encourages households to recycle - which will reduce your monthly expense and is a winning solution for our environment. All residential customers are required to subscribe to a Refuse Option while maintaining active water utility service.
Charges for utility service are billed on the first day of each month and due by the 15th day of each month. Payments received after the 15th day will be charged a 10% late fee. There is a minimum billing as long as there is active water service even when there is no consumption. If the due date falls on a weekend or holiday, the payment will be due on the following business date. Payments not received by the first of the following month will subject the account service to be turned off for past due (arrearage) balances. Accounts that are 45 days or more past due will also be assessed a $25.00 delinquent fee. Once the service is turned off for delinquency there will be a $35.00 reconnect fee to have the service turned on during normal working hours.
How You May Pay Your Bill
Please return the payment stub to us by mail, by depositing payment in the drop box located in the southwest corner of the parking lot, or in person at the Utility Office. We accept cash, checks, money order and debit/credit cards. Payments may also be made by utilizing our Automatic Direct Payment option. You will find the convenience of an automatic bank debited service to pay your billing from your checking or savings account. To receive this service you will need to complete an application form with your bank account and routing transit number information; this form may be printed and submitted, requested in person or by phone. You may also make payments with your debit and credit cards by using the above link!
Additional Account Information
The City of Bellefontaine will bill each service monthly for water, sanitation sewer (based upon water consumption), a storm water fee and for residential refuse service. Certain areas of the City will also have a Sewer Lift Station Charge. Your billings are based upon water consumption and the invoices will always be for the previous month's usage. Household leaks - seen or unseen - can drip and lose thousands of gallons of water down the drain. Not only is the water wasted, but as it registers through your meter it will cost you more unnecessarily on your monthly bill. Bathroom stools and water softeners are the most common areas to find leaks or problems. Also, check all waterlines, valves and faucets, replace worn washers or defective fixtures when needed. Be aware of where your main water shutoff valve is located in your home or business in case of an emergency. When you move, you will need to contact the Utilities Office to schedule for a final reading. It is your responsibility to ensure that we have access to the meter to obtain the reading. Advance notice is necessary to schedule and a forwarding address should be furnished at this time. Accounts are inactivated on the first of each month following the final reading. Any remaining balance owed to the City of Bellefontaine will be taken from your deposit you may have on file and the difference mailed to you within the two weeks following that final billing. If an emergency circumstance occurs where the City has to shut down water in an area, we will put the information on the local Radio Station WPKO-98.3 FM and attempt to notify the households involved. If a boil water alert is put into effect it will also be announced on the radio and in the newspaper when it is placed and when it is lifted.
Conservation of your water will save our natural supply and save you dollars monthly and in the years to come. If at any time you have questions regarding your billing please contact us at (937) 592-3561.
Water Quality and Conservation Tips Around the House
It is a violation of City Ordinance to tamper with or reconnect to a City Water Meter.
In case of a water emergency - please contact our office at (937) 592-3561 during normal working hours 7:30 A.M. - 4:30 P.M. Monday through Friday. After these hours please contact the Police Department at 937-599-1010.